Privacy Policy

Last updated: April 22, 2026

Akestech Infotech ("we", "us", "our") operates the website https://akestech.com and the Akestech Infotech WhatsApp Automation app for Shopify. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information:

  • Name — provided via forms or Shopify store data
  • Email address — for account communication
  • Phone number — for WhatsApp messaging and contact
  • Company/Brand name — for service personalization
  • Website URL — for audit and analysis purposes

1.2 Shopify Store Data

When you install our Shopify app, we access the following data through Shopify's API:

  • Order data — order details, status, and customer information
  • Customer data — name, email, phone number, and shipping address
  • Cart data — abandoned cart contents and checkout information
  • Product data — product names, images, and pricing
  • Store settings — store name, currency, and timezone

1.3 WhatsApp Data

Through our WhatsApp Business API integration, we process:

  • Customer phone numbers for message delivery
  • Message delivery and read status
  • Customer responses to automated messages
  • Opt-in and opt-out preferences

1.4 Automatically Collected Data

  • IP address
  • Browser type and version
  • Pages visited and time spent
  • Referring website
  • Device information

2. How We Use Your Information

We use collected data for the following purposes:

  • To provide and maintain our services and app functionality
  • To send automated WhatsApp messages (cart recovery, order updates, COD verification)
  • To process and respond to your inquiries
  • To send service-related communications
  • To improve our products and services
  • To comply with legal obligations

3. WhatsApp Business API Usage

Our use of the WhatsApp Business API is governed by Meta's policies:

  • Messages are only sent to customers who have provided their phone number through your Shopify store
  • Customers can opt out of WhatsApp messages at any time by replying "STOP"
  • We do not sell or share WhatsApp conversation data with third parties
  • Message templates are pre-approved by WhatsApp/Meta
  • We comply with WhatsApp Commerce Policy and Business Messaging Policy

4. Data Sharing

We do not sell your personal data. We may share data with:

  • WhatsApp/Meta — for message delivery through the Business API
  • Shopify — as required by the Shopify Partner Agreement
  • Cloud hosting providers — for data storage and processing
  • Analytics tools — for service improvement (anonymized data)
  • Legal authorities — when required by law

5. Data Retention

  • Active accounts: Data is retained as long as the app is installed
  • Uninstalled apps: Store data is deleted within 7 days of uninstallation
  • Lead form data: Retained for 2 years, then archived
  • WhatsApp message logs: Retained for 90 days

6. Data Security

We implement industry-standard security measures including:

  • SSL/TLS encryption for all data in transit
  • Encrypted data storage at rest
  • Access controls and authentication
  • Regular security audits

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Opt out of marketing communications
  • Export your data

8. Cookies

We use essential cookies for website functionality and analytics cookies (with consent) to understand usage patterns. You can manage cookie preferences through your browser settings.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be notified via email or through our app.

11. Contact Us

For privacy-related questions or data requests:

Chat with us